Privacy Policy

1. Who we are

Altuseo Solutions Ltd ("Altuseo", "we", "us", "our") is a company registered in England and Wales, company number 17137268, with its registered office at 42 Chapel Street, Pelsall, Walsall, WS3 4LW. We are the data controller for the personal data described in this policy.

If you have any questions about this policy or how we handle your data, email [email protected].

2. Scope

This policy covers personal data we collect through this website and through our own marketing to other businesses. It does not cover personal data we process on behalf of a client under a signed campaign agreement — that is governed by the data processing terms in that agreement, and the client, not Altuseo, is the data controller for their own customers' data.

3. Information we collect

Information you give us directly. When you book a call through the scheduling widget on our Contact Us page, we collect your name, email address, phone number and the appointment details you provide. When you email us directly, we collect whatever information you choose to include.

Information collected automatically. Our website platform, GoHighLevel, may automatically log standard technical information such as IP address, browser type, device type and pages visited, to keep the site secure and working properly.

Information used for our own outreach. For our business-to-business email outreach, we collect business contact details (name, job title, work email address, company name) for verified UK limited companies, sourced from publicly available information such as company websites and the Companies House register. We do not buy in third-party marketing lists for this purpose.

The free revenue estimate calculator. The calculator on this site runs entirely in your browser. Any figures you enter stay on your device — they are not sent to us, stored, or seen by anyone at Altuseo.

4. How we use your information

• To respond to your enquiry and arrange a call
• To send relevant business-to-business marketing about our services, where permitted — see Section 5
• To keep our website secure and working properly
• To meet our own legal and accounting obligations

5. Our legal basis for processing

Where you book a call or contact us directly, we process your data because it's necessary to take steps at your request and because we have a legitimate interest in responding to enquiries.

For our business-to-business email outreach, we rely on our legitimate interest in marketing our services to other companies. UK marketing law treats email sent to a corporate address at a limited company differently from marketing sent to a private individual, but regardless, every email we send identifies Altuseo Solutions Ltd as the sender and gives a simple way to opt out, which we action immediately.

For website security and technical logs, our legal basis is our legitimate interest in keeping the site safe and understanding how it's used.

6. Who we share information with

We share information with the service providers who help us run our business. That currently means:

• GoHighLevel / LeadConnector — our website, booking and CRM platform
• Zoho — our business email provider

These providers process data on our instructions, acting as our processors. We do not sell your personal data, and we do not share it with any other third party for their own marketing purposes.

7. International transfers

Some of our service providers may store or process data outside the UK. Where that happens, we require appropriate safeguards recognised under UK data protection law, such as the International Data Transfer Addendum or equivalent standard contractual clauses.

8. Cookies

This site uses a small number of cookies: some set by our website platform, GoHighLevel, to make forms and booking work, and some set by Google Fonts, which we use to load our website typefaces. You can control or delete cookies at any time through your browser settings; blocking them may affect how parts of the site display or function.

9. How long we keep information

We keep enquiry and booking information for as long as we need it to respond to you, and for a reasonable period afterwards for our own records. We keep a record of anyone who has opted out of our marketing emails indefinitely, so that we can continue to honour that opt-out. Business contact details used for outreach are removed from our active list once a recipient opts out or asks us to stop.

10. Your rights

Under UK GDPR, you have the right to:

• Ask us what personal data we hold about you, and get a copy of it
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to us processing your data — including for direct marketing, which we will always honour
• Ask us to restrict how we use your data
• Ask for your data in a portable format, where applicable

To exercise any of these rights, email [email protected]. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office, at ico.org.uk — though we'd appreciate the chance to put things right first.

11. Opting out of our marketing

Every marketing email we send identifies Altuseo Solutions Ltd and includes a simple way to opt out. You can also opt out at any time by emailing [email protected]. We action opt-out requests straightaway.

12. Children

Our services are aimed at businesses, not consumers, and this website is not directed at children. We do not knowingly collect personal data from children.

13. Changes to this policy

We may update this policy as our business or the law changes. The date at the top of this page shows when it was last updated. If we make a significant change, we'll make that clear here.